THA NICHOLEE HOTEL Staff Code of Conduct

Purpose

To uphold the values, professionalism, and integrity of Tha Nickolee Hotel by setting clear expectations regarding behaviour, ethics, and accountability for all staff.

1. Professionalism and Customer Service

• Treat all guests with courtesy, respect, and efficiency.
• Maintain a friendly, helpful, and welcoming demeanour at all times.
• Uphold the hotel’s standards for grooming, dress code, and personal hygiene.
• Handle guest complaints promptly and professionally, escalating them when necessary.

2. Integrity and Accountability

• Perform all duties honestly and with integrity.
• Do not engage in theft, fraud, or the misuse of hotel property or finances.
• Be truthful in all written and verbal communications, both within and outside the hotel.
• Report unethical behaviour or policy violations to management promptly.

3. Confidentiality

• Protect all confidential guest and hotel information.
• Do not disclose guest details, internal documents, or business information without proper authorization.

4. Respect and Teamwork

• Treat colleagues with dignity, fairness, and respect.
• Avoid all forms of discrimination, harassment, and bullying.
• Support and cooperate with fellow staff members to achieve departmental and hotel-wide goals.

5. Health, Safety, and Hygiene

• Adhere to all applicable health, safety, and hygiene standards and policies.
• Maintain a clean and safe working environment.
• Promptly report hazards and incidents to the appropriate authority.

6. Use of Hotel Property

• Use hotel assets, including equipment, supplies, and vehicles, only for authorized duties.
• Avoid wastage and ensure the proper care and responsible use of hotel resources.

7. Conflict of Interest

• Avoid activities that could create a conflict between personal interests and those of the hotel.
• Disclose potential or actual conflicts of interest to management.

8. Attendance and Punctuality

• Arrive at work on time and adhere to assigned schedules.
• Follow established procedures when requesting leave or reporting an absence.

9. Alcohol, Drugs, and Substance Abuse

• The possession or use of illegal drugs, or being under the influence of such substances while on duty, is strictly prohibited.
• Alcohol consumption during working hours is prohibited unless specifically authorized by management for an approved hotel event and permitted under applicable law and hotel procedures.

10. Compliance with Hotel Policies

• Familiarize yourself with and follow all hotel policies, procedures, and guidelines.
• Attend required training sessions and staff meetings.

Disciplinary Measures

Violations of this Code of Conduct may result in disciplinary action, including verbal or written warnings, suspension, or termination of employment, depending on the nature and severity of the misconduct and in accordance with applicable employment laws and procedures.

Acknowledgement

All staff members are required to read and understand this Code of Conduct and acknowledge their commitment to complying with its provisions as part of the hotel’s employment procedures. Employee Name: __________________________________ Department: _______________________________________ Employee Signature: _______________________________ Date: _____________________________________________